For all returns, please contact Chris at [email protected].
You must report any product errors within 48 hours of receipt. All orders are fully insured by The Oak Barrel Company, LLC. After the materials have left the facility, it is the trucking company’s responsibility to handle them with care.
Damages are rare, but if they occur, sign and mark the problem on the Bill of Lading. DO NOT REFUSE THE DELIVERY and contact The Oak Barrel Company.com immediately. Merchandise that has been altered will not be accepted for return or exchange. Returns will be accepted only if the returned item is sent within 10 business days of the delivery confirmation date. If your return is in like-new condition, you may exchange your item for a different finish or product. A 35% restocking fee will be deducted from the exchange value. If additional costs apply for the price difference, you will be contacted for your payment information. “Custom” orders and “Sale” items are final sales; we do not accept returns. A full refund of the purchase price of the returned item(s), excluding the shipping and 35% restocking fees, will be made promptly upon receiving the merchandise in the same condition in which it was shipped. You must notify The Oak Barrel Company.com of any return so our team will be expecting your package. Returns sent without our prior knowledge will be refused. We do not refund shipping costs or credit card fees. These will be deducted from the total amount of your refund. If you have placed an order online or in-store, you have 3 days to cancel it. If you do not cancel within 3 days, you will be charged a 25% fee for restocking as we are a custom build company and have to order parts to build items. All Custom sales are final.